NCOA (Change Of Address) Move Problems
AFTS helps our customers meet their USPS MoveUpdate
requirements through our 18-month NCOA updating process.
Occasionally COA (Change of Address) situations are not entered correctly by customers, which result in inaccurate updates when we
process our customer files.
A common problem has to do with Family vs. Individual moves. This occurs when an individual
(child possibly) is moving out of the family home and files a COA with the USPS. If the COA form is
accidentally checked as a FAMILY MOVE (or the USPS incorrectly entered
that information). The entire family (surname matching) now has moved to the individualís new address.
The USPS does not have a procedure for rescinding or changing a previously filed COA. The only procedure is for the individual to
file a new COA indicating a FAMILY MOVE back
to the family home. Then move information will be erased from the NCOA systems.
The individual can then file an INDIVIDUAL MOVE (first name + surname matching) COA to correctly enter their move.
Move information is retained by the USPS for up to 48 months, however, mail forwarding officially ends after 18 months.